Senior Customer Success Manager

Job Summary

A company is looking for a Senior Manager, Customer Success.

Key Responsibilities

• Lead and develop the regional team through structured coaching, mentoring, and budget management
• Manage a large book of business and act as the primary escalation point for challenges, driving resolution
• Build executive-level customer relationships and oversee regional renewal performance and strategies

Required Qualifications

• Previous experience in leading and developing team members
• 5+ years of experience in a customer-facing role
• Proven track record of achieving team targets against functional objectives
• Experience using data to report on progress and identify risks
• Coaching leadership style with a focus on team member development