Senior Customer Success Manager

Job Summary

A company is looking for a Senior Manager of Customer Success.

Key Responsibilities

• Oversee and mentor the Customer Success team, fostering unity and motivation
• Maintain and manage a high-value book of business, demonstrating best practices in customer management
• Design strategies for revenue retention and client satisfaction while collaborating with the Sales team

Required Qualifications

• Proven 5+ years of experience as a Customer Success Manager, preferably in the pay-per-lead or marketing services industry
• Experience in scaling customer success teams and implementing operational infrastructure
• Familiarity with CRM software and ability to analyze customer success metrics
• Highly motivated with a track record in customer success and a retention/growth mindset
• Engages customers through various communication channels, ensuring timely and professional interactions