Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Coach customers throughout their lifecycle and collaborate with Customer Experience teams to ensure successful outcomes
• Define adoption plans and post-sales engagement strategies to enhance customer satisfaction
• Collaborate with Sales and Product teams to maximize customer value from solutions

Required Qualifications

• Experience managing a portfolio of commercial customers in a SaaS or similar environment
• Strong understanding of complex technology environments, including Cloud Native technologies
• Fluency in Portuguese and English; Spanish is preferred
• Prior experience with DevOps, CI/CD, and Cloud Computing IaaS
• Strong organizational skills and a self-starter mentality