Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager for the Government sector.

Key Responsibilities

• Manage strategic relationships with government regulatory boards and state agencies
• Develop success plans that align technology with agency mandates and regulations
• Lead training programs to enhance platform utilization for audit readiness

Required Qualifications

• 5+ years of B2B SaaS Customer Success or Account Management experience in government or public health
• Direct experience with healthcare compliance or state departments of health preferred
• Ability to communicate effectively with non-technical government leaders
• Self-sufficient and able to navigate complex organizations remotely
• Proficient in identifying churn risks and building strategic relationships