Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to drive customer retention and solution adoption.

Key Responsibilities

• Drive process change and product adoption through change management and training enablement
• Monitor customer health and take data-driven actions to influence behavior
• Conduct Quarterly Business Reviews to demonstrate value and advocate for customer needs

Required Qualifications

• 5+ years of experience in a Customer Success Manager role for a SaaS solution
• Ability to uncover customer business needs and align SaaS product usage accordingly
• Knowledge of SaaS business models and customer lifecycle management
• Strong organizational and project management skills
• Eager to learn and take calculated risks for impact and fulfillment