Senior Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to drive long-term customer value and retention across a portfolio of enterprise clients.

Key Responsibilities

• Build trust and long-term relationships with customers in the portfolio
• Manage onboarding, implementation, and ongoing success planning for clients
• Identify growth opportunities and monitor account health to ensure customer satisfaction

Required Qualifications

• 5+ years of relevant experience
• Ability to manage multiple key accounts simultaneously
• Experience with CRM and/or project management tools
• Flexibility to support customers across time zones
• Fitness industry or franchise experience is a plus