Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Account Manager.

Key Responsibilities

• Engage customers proactively to drive value realization and mitigate churn risk
• Achieve revenue, bookings, and billings goals through effective renewal and expansion strategies
• Collaborate across teams to identify risks, resolve escalations, and ensure customer outcomes

Required Qualifications

• BA/BS degree or equivalent work experience
• 5+ years of experience in Sales, Account Management, Renewal Management, or Customer Success in SaaS
• Strong contract negotiation skills with a track record of completing deals on time
• Experience in quota-carrying roles with consistent performance
• Proven ability to manage deal cycles and operate as a consultative, trusted advisor