Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager - East.

Key Responsibilities

• Align with customer stakeholders to ensure value delivery throughout the customer journey
• Orchestrate onboarding experiences and coordinate business reviews to evaluate performance and identify new opportunities
• Develop renewal plans and provide strategic recommendations to executive stakeholders on the value of the platform

Required Qualifications

• 8 or more years of experience in a technical account management, customer success, or post-sales role at a technology company
• Experience with SaaS solutions for technical teams (cybersecurity, DevOps, IT, etc.)
• Ability to uncover problems and translate technical requirements to internal teams
• Knowledge of solving complex problems using internal resources