Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager who is fluent in English and French.

Key Responsibilities

• Drive customer adoption, retention, and satisfaction for assigned accounts
• Provide analyses on booking trends and pricing performance for clients
• Build relationships with customers and ensure their success through training and support

Required Qualifications

• 3+ years of experience in customer success
• Experience managing renewal conversations
• Fluency in English and French
• Experience with data analysis tools, including Excel
• Experience in SaaS, tech, or the short-term rental industry preferred