Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to drive revenue growth and ensure customer satisfaction in the HR technology space.

Key Responsibilities

• Proactively identify opportunities within the customer base to drive renewals and expansion
• Serve as the primary point of contact for customers, ensuring smooth transitions between Sales and Customer Success
• Manage and drive opportunities through the sales cycle, ensuring proactive customer success

Required Qualifications

• 5+ years of SaaS Customer Success or Account Management experience, preferably in HR technology solutions
• Proven track record of managing accounts, securing renewals, and driving revenue growth
• Strong sales acumen and relationship-building skills with HR and L&D decision-makers
• Analytical skills to leverage data for client conversations and uncover opportunities
• Proactive and collaborative mindset, adaptable to a fast-paced environment