Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to drive revenue growth and ensure customer satisfaction in the HR technology space.

Key Responsibilities

• Proactively identify opportunities for renewals and expansion within the existing customer base
• Serve as the primary point of contact for customers, ensuring smooth transitions and conducting business reviews
• Manage the sales cycle for renewals and expansions while monitoring customer health to mitigate risks

Required Qualifications

• 5+ years of SaaS Customer Success or Account Management experience, preferably in HR technology solutions
• Proven track record of managing accounts and driving revenue growth through renewals and upselling
• Strong sales acumen with experience in building relationships with HR and L&D decision-makers
• Analytical skills to leverage data for guiding client conversations and uncovering opportunities
• Proactive mindset with the ability to thrive in a fast-paced environment