Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to drive customer retention and solution adoption in contact centers.

Key Responsibilities

• Drive process change and product adoption through change management and training enablement
• Monitor customer health and take data-driven actions to influence behavior
• Conduct Quarterly Business Reviews to demonstrate value and advocate for customer needs

Required Qualifications

• 5+ years of experience in a Customer Success Manager role for a SaaS solution
• Proven ability to align SaaS product usage with customer business needs
• Knowledge of SaaS business models and customer lifecycle management
• Data-driven and process-oriented with a track record of improving products and processes
• Eager to learn and adapt in a fast-paced startup environment