Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager, Health Plans.

Key Responsibilities

• Lead the end-to-end lifecycle for a high-priority book of health plan business, driving retention and revenue growth
• Build trusted relationships with health plan customers to understand their needs and exceed their objectives
• Navigate complex payor landscapes to ensure Sword's value proposition resonates with diverse stakeholders

Required Qualifications

• 5+ years of experience in enterprise-level customer success/account management, preferably in digital health
• Experience managing national and regional health plans across various lines of business
• Strong understanding of the payor financial landscape and value-based care models
• Proven project management skills with the ability to manage multiple customers and projects simultaneously
• Ability to create structure within ambiguous environments and a passion for improving healthcare access