Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Maintain revenue by managing, retaining, and expanding a book of business
• Build strong relationships with customers and serve as their key contact and advocate
• Drive upgrade revenue by identifying opportunities for product feature adoption and expanded usage

Required Qualifications

• 5+ years of Customer Success experience in a B2B SaaS company
• Proven expertise in driving account expansion in large accounts
• Experience in building multi-threaded relationships in assigned customer accounts
• Demonstrated experience as a trusted advisor to customers
• Experience with Salesforce.com, CSP, and GSuite or similar software