Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager who will drive customer adoption and demonstrate ongoing value.

Key Responsibilities:

• Convert customer strategy and needs into a customer success plan and execute on it
• Nurture customers to discover the full value of the platform and services
• Proactively monitor customer health and maintain regular communication regarding adoption trends and opportunities

Required Qualifications:

• At least five years of related customer-facing experience
• Bachelor's degree in a related field; a Master's degree or PhD can substitute for equivalent years of experience
• Direct post-sales customer advocacy and engagement experience
• Strong experience with customer onboarding and customer success
• Demonstrated success managing customer journeys and engagements