Senior Customer Success Manager

Job Summary

A company is looking for a Senior Scaled Customer Success Manager to build lasting relationships with SMB and Mid-Market customers.

Key Responsibilities

• Manage a book of business consisting of 150-200 accounts totaling $2-5M ARR
• Support customers through their lifecycle touchpoints and co-own the self-serve onboarding process
• Drive proactive customer touchpoints and collaborate with the Sales team to build account plans

Required Qualifications

• 3+ years of experience in Scaled Customer Success or a similar customer-facing role within a SaaS company
• 3+ years of hands-on experience in SQL or coding, with expertise in security products or cloud services
• Ability to interpret analytical insights to drive adoption and identify expansion opportunities
• Strong project management skills with the ability to multitask and handle competing priorities
• Experience collaborating with Engineering, Product, Support, and Sales teams to enhance customer experiences