Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager I.

Key Responsibilities

• Drive the successful adoption of multiple use cases and quantify business value for clients
• Form strategic relationships with key stakeholders to develop roadmaps and identify expansion opportunities
• Conduct regular business reviews and manage the customer contract renewal process

Required Qualifications

• Bachelor's Degree or equivalent related experience
• Customer-facing experience with relationship building and driving transformation programs
• Experience with Salesforce and Gainsight preferred
• Previous experience with SaaS preferred
• Advanced proficiency with the Microsoft Office Suite