Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager - Data Solutions.

Key Responsibilities

• Manage strategic accounts by advising high-value data customers on identity compliance and verification
• Lead the technical onboarding process for customers using REST-based APIs
• Develop and standardize workflows for Support and Professional Services in collaboration with Customer Success Leadership

Required Qualifications

• Proven experience in B2B SaaS Customer Success managing enterprise-level accounts
• Direct experience in Professional Background Verification, Identity Compliance, or Workforce Credentialing
• Experience launching or scaling a new product line as a founding Customer Success Manager
• Comfortable with APIs and technical troubleshooting
• Proficiency with Customer Success platforms and CRMs