Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Own the customer journey from onboarding to renewal and expansion
• Build consultative relationships with key stakeholders to align solutions with strategic goals
• Drive proactive engagements to ensure tangible customer value and monitor account health

Required Qualifications

• 5+ years in Customer Success, Account Management, or a similar client-facing B2B SaaS role
• Experience managing 25+ mid-market accounts with multiple stakeholders
• Fluent French speaker
• Analytical and outcome-focused mindset leveraging engagement data
• Comfort navigating fast-paced, high-growth environments