Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager in the Health Plans and Digital Health sector.

Key Responsibilities

• Act as the primary point of contact for enterprise clients, managing relationships from onboarding to renewal
• Lead technical onboarding and data ingestion efforts, ensuring successful implementation of solutions
• Conduct Executive Business Reviews to track KPIs, demonstrate ROI, and identify growth opportunities

Required Qualifications

• 5+ years of experience in Customer Success or related fields within an Enterprise SaaS environment
• Experience working with health plans, payer organizations, or digital health companies
• Demonstrated experience managing enterprise-level accounts with significant revenue
• Familiarity with data products, APIs, and technical onboarding workflows
• Strong project management experience, including managing complex timelines and stakeholders