Senior Customer Success Manager

Job Summary

A company is looking for a Senior Manager, Strategic Customer Success.

Key Responsibilities

• Lead and develop a high-performing team of Customer Success Managers
• Collaborate with teams to create and implement tailored Customer Success programs
• Monitor customer engagement and operational metrics to drive growth and reduce churn

Required Qualifications

• Minimum of 12 years in a customer-facing role, with at least 3 years in a leadership position
• Experience owning the renewal process and accountability for a retention quota
• Proficient in leveraging data for decision-making regarding team and customer outcomes
• Familiarity with technical products, preferably in the DevOps space
• Strong project management skills with experience managing timelines and deliverables