Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager for North America.

Key Responsibilities

• Engage with merchants to ensure adoption, growth, and renewal of services
• Identify opportunities for growth while managing risks and challenges
• Collaborate across teams to prioritize merchant requests and drive their success

Required Qualifications

• Experience in a client-facing role in customer success or account management
• Preferred background in payments or related industries
• Proficiency in data analysis to identify insights and opportunities
• Able to work in a fast-paced environment with shifting objectives
• Strong organizational skills to manage merchant requirements effectively