Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Drive adoption and value realization by managing the customer journey from onboarding to renewal and expansion
• Act as a strategic partner by understanding customer goals and providing tailored recommendations
• Build strong relationships with stakeholders across business and IT functions to ensure customer success

Required Qualifications

• Experience in Customer Success, Professional Services, or Strategic Account Management roles with enterprise clients
• Proven track record of guiding enterprise customers through complex challenges
• Strong business acumen related to advanced analytics and BI tools
• Experience collaborating with Sales and Account Management teams
• Familiarity with CRM tools, preferably Salesforce