Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager - North America.

Key Responsibilities

• Own a portfolio of enterprise customers, guiding them from onboarding through renewal and aligning on goals
• Drive retention and expansion by managing account health, risks, and opportunities, partnering with internal teams
• Lead structured customer conversations to connect capabilities to outcomes and project manage cross-functional work

Required Qualifications

• 6+ years of relevant experience in Customer Success or Strategic Account Management in B2B software
• Proven ability to build trust with senior stakeholders and navigate complex organizations
• Experience with renewals and expansion in a recurring revenue model
• Ability to interpret customer data and turn it into actionable insights
• Experience working with technical counterparts to drive adoption and resolve complex issues