Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Oversee customer onboarding and activation, including project management and success planning
• Identify and mitigate risks to customer adoption and retention
• Provide technical guidance and maintain deep product knowledge to support customers

Required Qualifications

• 5+ years in a customer-facing role, preferably in account management or customer success
• Experience managing the renewal process and achieving retention quotas
• Strong project management skills with a track record of meeting timelines
• Experience with technical products and familiarity with the DevOps space
• Ability to advocate for customers while aligning with company goals