Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Drive revenue growth by identifying opportunities for renewals and expansions within existing customer accounts
• Engage with customers as the primary point of contact, ensuring their needs are met and facilitating smooth transitions between teams
• Manage the renewal and expansion sales cycle, utilizing customer health monitoring tools to proactively address risks

Required Qualifications

• 5+ years of SaaS Customer Success or Account Management experience, preferably in HR technology solutions
• Proven track record of managing accounts and driving revenue growth through renewals and upselling
• Strong sales acumen with the ability to build relationships with HR and L&D decision-makers
• Analytical skills to leverage data for guiding client conversations and uncovering opportunities
• Proactive and collaborative mindset, adaptable to a fast-paced environment