Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager - Media & Entertainment (AMER).

Key Responsibilities

• Serve as the primary strategic point of contact for a portfolio of large, strategic M&E enterprise accounts
• Own and drive post-sale success, including success planning, execution, and long-term value realization
• Lead success planning engagements to define business outcomes, success metrics, and adoption roadmaps aligned to customer priorities

Required Qualifications

• 5-7+ years of experience in Customer Success, Enterprise Account Management, Consulting, or similar customer-facing roles
• Proven experience managing large enterprise accounts and navigating complex, multi-stakeholder environments
• Demonstrated ability to own and execute success plans tied to measurable business outcomes
• Experience engaging with senior and executive stakeholders and influencing strategic decisions
• Bachelor's degree or equivalent experience