Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager, Enterprise (North Central).

Key Responsibilities

• Manage strategic customer relationships post-sale, focusing on adoption, retention, and value delivery
• Deliver outcome-oriented QBRs/EBRs and lead success planning to align customer goals with platform capabilities
• Monitor account health using data-driven insights; proactively identify risks and lead coordinated mitigation efforts

Required Qualifications

• 8+ years of experience in enterprise SaaS, with at least 3 years in Customer Success, TAM, or support roles
• Proven track record managing complex customer relationships, including executive-level stakeholders
• Technical familiarity with internet and networking technologies; experience with security products is a plus
• Proficiency in CRM and support tools such as Salesforce and Jira
• Bachelor's degree in a technical field (e.g., Computer Science, Engineering) or equivalent professional experience