Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to drive customer adoption and long-term success.

Key Responsibilities

• Own post-sale customer engagement focused on onboarding, adoption, and long-term success
• Work closely with Account Executives to identify and support expansion opportunities
• Build strong relationships with key stakeholders and lead regular touchpoints

Required Qualifications

• 5-8 years of experience in Customer Success or Account Management
• Strong track record of driving customer adoption and engagement
• Experience partnering with Sales on expansion within existing accounts
• Ability to connect product value to customer business outcomes
• Preferred: Property Management industry/software experience