Senior Customer Success Manager

Job Summary

A company is looking for a Sr Principal Customer Success Manager.

Key Responsibilities

• Identify areas of risk and take steps to prevent customer or revenue churn
• Collaborate with Sales Teams to define and execute product adoption and customer retention plans
• Provide guidance on internal project governance and ensure adherence to governance models

Required Qualifications

• Experience integrating AI into work processes and decision-making
• Significant experience collaborating with senior IT and business leaders
• PMP preferred, with required project management experience
• A minimum of 10 years in a client-facing or relevant role in account or client relationship management
• Experience in critical areas such as IT Strategy, Operations, and Project Management