Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Own a portfolio of top tier accounts, accountable for retention (GRR) and growth (NRR)
• Articulate business value clearly, connecting product usage to outcomes that matter to senior stakeholders
• Build and maintain forward-looking account strategies, identifying risks and expansion opportunities early

Required Qualifications

• Proven ability to command trust with senior stakeholders and lead high-stakes conversations
• Track record of connecting product usage to business outcomes, driving retention and expansion
• Experience owning a B2B SaaS portfolio, managing risk, and delivering retention and growth outcomes
• Experience and enthusiasm working in an AI-enabled environment, adapting to evolving tools and processes
• Familiarity with ERP, time tracking, workforce management, or similar back-office software is a plus