Senior Customer Success Manager

Location: Remote

Compensation: Salary

Reviewed: Thu, Apr 30, 2026

This job expires in: 30 days

Job Category: Account Management

Employer Type: Employer

Career Level: Experienced, Senior Level

Job Summary

A company is looking for a Senior Customer Success Manager - Federal.

Key Responsibilities

Lead the technical onboarding process for new customers and develop onboarding plans
Act as the voice of the customer, advocating for their needs to internal teams
Collaborate with Technical Support to ensure timely resolution of customer issues

Required Qualifications

5+ years of experience in Public Sector roles, such as Customer Success or Technical Account Management
Knowledge of Supply Chain Security, DevSecOps, AppSec, and regulatory compliance
Ability to take ownership of the customer portfolio and make key decisions independently
Entrepreneurial mindset with experience in building new processes
Strong commitment to personal and professional development

COMPLETE JOB DESCRIPTION

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