Senior Customer Success Manager

Job Summary

A company is looking for a Sr Customer Success Manager to engage with enterprise customers and drive measurable business outcomes.

Key Responsibilities

• Manage a portfolio of 10-20 accounts to achieve renewal targets and account growth
• Own and drive the end-to-end customer relationship, ensuring satisfaction and expansion
• Collaborate with internal teams to create success plans and identify growth opportunities

Required Qualifications

• Bachelor's Degree in Business, Technology, or a related field
• 7+ years of relevant work experience in client-facing roles for technology companies
• Experience as a Customer Success Manager or Account Manager in a SaaS/Cloud product company
• At least 7 years of enterprise solution delivery experience
• Strong relational skills to establish trusted advisor relationships with enterprise customers