Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager, Enterprise - West.

Key Responsibilities

• Lead the technical onboarding process for new customers and formulate onboarding plans
• Act as the voice of the customer, advocating for their needs within the organization
• Collaborate with internal teams to ensure timely resolution of customer issues

Required Qualifications

• 5+ years of experience in enterprise customer-facing roles such as Customer Success or Technical Account Management
• Relevant domain knowledge in areas like Supply Chain Security, DevSecOps, or regulatory compliance
• Ability to take ownership of a customer portfolio and make key decisions independently
• Entrepreneurial mindset with experience in building new processes or practices
• Strong commitment to personal and professional development