Senior Customer Success Manager

Location: Remote

Compensation: To Be Discussed

Reviewed: Thu, Apr 30, 2026

This job expires in: 30 days

Job Category: Account Management

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced, Management, Senior Level, Executive Level

Job Summary

A company is looking for a Senior Customer Success Manager who will manage strategic e-commerce customer relationships and drive revenue growth.

Key Responsibilities

Oversee the renewal lifecycle for strategic customers, ensuring on-time renewals and minimizing churn
Identify upsell and expansion opportunities, maintaining a healthy pipeline and forecasting accurately
Lead commercial negotiations and develop strategic account plans to align with customer goals

Required Qualifications

5-8 years of customer-facing experience in Customer Success or Account Management at a B2B SaaS company
Proven track record of achieving renewal and expansion quotas
Experience in e-commerce technology and commercial negotiations
Ability to create strategic account plans and engage with executive-level stakeholders
Strong analytical skills to interpret account data and identify growth opportunities

COMPLETE JOB DESCRIPTION

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