Senior Customer Success Manager

Job Summary

A company is looking for a Senior Manager of Customer Success for the East region.

Key Responsibilities

• Lead and develop a team of Customer Success Managers to ensure effective customer engagement and success
• Drive customer adoption, health, and retention by creating measurable success plans aligned to customer goals
• Collaborate cross-functionally with Sales, Services, and Product teams to enhance customer experience and outcomes

Required Qualifications

• Bachelor's degree or equivalent experience
• 8+ years of experience in Customer Success, Consulting, or SaaS roles
• 3+ years of experience managing customer-facing teams in enterprise environments
• Strong understanding of customer adoption, lifecycle management, and value realization
• Experience engaging with senior customer stakeholders