Senior Customer Success Manager

Job Summary

A company is looking for a Senior Manager of Customer Success for the Central region.

Key Responsibilities

• Lead and develop a team of Customer Success Managers, ensuring effective customer engagement and success planning
• Drive customer adoption, health, and retention outcomes while addressing risks and challenges
• Collaborate with cross-functional teams to enhance customer experience and provide feedback for product improvements

Required Qualifications

• Bachelor's degree or equivalent experience
• 8+ years of experience in Customer Success, Consulting, or SaaS roles
• 3+ years of experience managing customer-facing teams in enterprise environments
• Strong understanding of customer adoption and lifecycle management
• Experience engaging with senior customer stakeholders