Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager - Commercial West.

Key Responsibilities

• Manage a portfolio of commercial accounts and serve as the primary point of contact
• Drive onboarding and product adoption, tracking customer business objectives and goals
• Lead regular customer check-ins, track success plans, and conduct quarterly business reviews

Required Qualifications

• BA/BS degree preferred or equivalent experience
• 7+ years of experience in a similar role as a Customer Success Manager
• Knowledgeable in privilege access management and cybersecurity best practices preferred
• Experience with complex, multi-divisional, multi-geographical customers
• Competency with Salesforce and Customer Success Management platforms