Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to lead adoption and partnership across strategic enterprise accounts.

Key Responsibilities

• Drive process change and product adoption through management and training
• Monitor customer health and take data-driven actions to influence behavior
• Conduct Quarterly Business Reviews to demonstrate value and advocate for customer needs

Required Qualifications

• 5-7 years of experience in a Customer Success Manager role for a SaaS solution
• Proven track record managing enterprise-level customer accounts
• Strong understanding of SaaS business models and customer lifecycle management
• Ability to build trusted relationships at all organizational levels
• Experience thriving in a fast-paced, dynamic environment