Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Drive measurable customer outcomes through disciplined program management of Success Plans
• Identify risks and develop structured recovery plans to ensure customer success
• Mobilize cross-functional resources and lead executive reviews with senior stakeholders

Required Qualifications

• Experience in managing customer success programs and outcomes
• Strong analytical and commercial acumen related to SaaS metrics
• Proven ability to drive closure of commitments with accountability
• Technical troubleshooting experience, preferably Tier 1 or Tier 2
• Ability to maintain composure and leadership presence in high-pressure situations