Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager for the EMEA region.

Key Responsibilities

• Manage a portfolio of EMEA customers as their primary post-sales technical advisor, ensuring successful adoption of the NodeZero platform
• Cultivate relationships with security leaders and guide them through the lifecycle of adoption, expansion, and advocacy
• Collaborate with internal teams to drive retention and growth, while acting as a customer advocate for product evolution

Required Qualifications

• 5+ years in Customer Success, Technical Account Management, or Client Services within a SaaS cybersecurity environment
• In-depth knowledge of cybersecurity practices and relevant certifications (e.g., CompTIA Security+, CISSP) preferred
• Experience managing a book of business with revenue targets
• Startup or high-growth company experience is preferred
• Fluency in English and preferred languages including French, German, or Italian