Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to help clients maximize the value of their solutions and support their digital transformation journey.

Key Responsibilities

• Take ownership of strategic customer accounts and cultivate senior-level relationships
• Onboard customers and help define and achieve their adoption success criteria
• Drive upsell and cross-sell opportunities while ensuring customer needs are prioritized

Required Qualifications and Education

• A university or bachelor's degree; advanced degree or MBA preferred
• 5+ years of relevant work experience
• CCSM Level 4 or higher certification preferred
• Proven experience in customer success management and managing large customer accounts
• Experience in project/program management and cloud operating models preferred