Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Manage a portfolio of strategic accounts, focusing on retention, expansion, and product adoption
• Oversee full renewal and upsell cycles, including high-value contracts and executive discussions
• Implement scalable engagement programs and facilitate cross-functional feedback between customers and internal teams

Required Qualifications

• 5+ years of experience in Customer Success, Account Management, or a related SaaS role
• Proven track record of managing strategic accounts with strong retention and expansion results
• Experience in navigating renewals and commercial conversations with senior stakeholders
• Strong product acumen and analytical mindset with experience using customer data for decision-making
• Familiarity with tools like Salesforce, Gainsight, or similar Customer Success platforms