Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Lead end-to-end onboarding for larger customers, including account configuration and live training
• Conduct data discovery and compensation plan mapping across multiple systems
• Collaborate with Solutions Engineers and Account Managers to enhance customer experience

Required Qualifications

• 5+ years in a customer-facing role, ideally in B2B SaaS
• Experience managing complex implementations with multiple data systems
• Strong proficiency in CRM platforms like Salesforce or HubSpot
• Advanced spreadsheet skills for data modeling and mapping
• Strong project management skills to handle multiple onboardings simultaneously