Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to help clients maximize the value of their solutions and support their digital transformation journey.

Key Responsibilities

• Manage a select group of strategic customer accounts and cultivate strong relationships with key stakeholders
• Onboard customers, define success criteria, and develop a Customer Success Plan to ensure a consistent experience
• Drive upsell and cross-sell opportunities while serving as the primary advocate for customer needs and objectives

Required Qualifications

• A university or bachelor's degree; advanced degree or MBA preferred
• 5+ years of direct, work-related experience in customer success management
• CCSM Level 4 or higher certification preferred
• Experience in managing large customer accounts and developing customer success plans
• Familiarity with cloud operating models and project/program management preferred