Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Take ownership of a select group of strategic customer accounts
• Successfully onboard customers and help them define and achieve their adoption success criteria
• Drive upsell and cross-sell opportunities within assigned accounts

Required Qualifications

• A university or bachelor's degree or equivalent combination of education and experience; advanced University or MBA preferred
• 5+ years of direct, work-related experience
• CCSM (Certified Customer Service Manager) - Level 4 or higher certification preferred
• Proven experience in customer success management and managing large customer accounts
• Experience in cloud operating models preferred