Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to enhance customer loyalty and satisfaction within the home services sector.

Key Responsibilities

• Build and maintain strong relationships with clients as a trusted business partner
• Drive digital marketing strategies and campaigns to achieve measurable results
• Deliver regular business reviews, presenting performance insights and strategic recommendations to clients

Required Qualifications

• Bachelor's Degree in Business, Marketing, Management, or a related field
• Three to five years of experience in a customer service role
• Experience supporting clients in SEM, SEO, email marketing, website creation, or social network products
• Proven knowledge and experience in the home services industry
• 3-5 years of experience in Digital Marketing, Customer Success, or Account Management is preferred