Senior Customer Success Manager

Job Summary

Senior Customer Success Manager, seeking a full-time professional with extensive experience to manage enterprise customer relationships, ensuring business value from onboarding through renewal.

Key Responsibilities

• Manage a portfolio of enterprise customers, focusing on onboarding and renewal processes
• Develop and maintain strong relationships with customer executives and teams to promote product adoption and satisfaction
• Monitor customer health and proactively identify opportunities for improvement and renewal

Required Qualifications

• Minimum of 10 years of experience in a Customer Success Manager role within a SaaS company or as a compensation consultant/practitioner
• Proven track record of managing customer relationships throughout their lifecycle
• Tech-savvy with the ability to align product functionality with customer needs
• Experience in collaborating with enterprise compensation teams and advising on best practices
• Ability to work remotely and maintain focus in a fast-paced environment