Senior Customer Success Manager

Job Summary

Senior Customer Success Manager, seeking a highly experienced individual for a full-time, salaried position to manage enterprise customer relationships, drive business value from onboarding through renewal, and ensure customer satisfaction with product adoption.

Key Responsibilities

• Manage a book of enterprise customers, focusing on onboarding, renewal, and driving business value
• Develop trusted relationships with customer executives and promote product adoption and satisfaction
• Proactively monitor customer health and manage risks and opportunities for renewals

Required Qualifications

• Minimum of 10 years of experience in a Customer Success Manager role for a SaaS company or in a compensation consultant role for large enterprises
• Proven track record of managing customer relationships throughout their lifecycle
• Tech-savvy with the ability to align product functionality with complex customer requirements
• Experience working in a collaborative, team-oriented environment
• Ability to work remotely and maintain focus on tasks