Senior Customer Success Manager

Job Summary

Senior Customer Success Manager is a full-time remote position responsible for managing relationships with higher education clients, ensuring customer satisfaction, and driving account growth.

Key Responsibilities

• Provide exceptional service to strategic customers and drive account strategy, retention, and growth
• Act as a liaison between customers and internal teams, sharing insights and addressing critical issues
• Mentor other Customer Success Managers and support team initiatives and projects

Required Qualifications

• Bachelor's Degree or 4+ years of Account Management experience
• Strong understanding of Customer Success in a SaaS environment
• Customer-facing experience within the software industry
• Experience in the higher education industry preferred
• Proven organizational skills and ability to manage multiple tasks effectively